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Noelle B

1 reviews | Active since Oct 2017

18 Oct 2017, 11:19

User Unfriendly for the purpose of making more money!

We need Wi-Fi at home. Doing our diligent research, we decide upon a Telkom Landline to facilitate the ADSL and decide to use another provider for the ADSL line and data. We requested a landline online on Telkom.co.za. They spoke with us and we explained this as such. The next thing we know - the technician arrives with a modem and upon phoning the call centre - Telkom is busy installing a contract for us. We did NOT SIGN UP FOR A CONTRACT. Secondly - there is an option to just use a Telkom landline for the data - and pay less. This is applicable when you don't want to use the line for VOICE CALLS, but only to facilitate ADSL. This information is absolutely impossible to find and is not offered as an option, unless you find out by word of mouth. Telkom's internet options should be put out in a much better manner - offering all the options, and not just the ones that will make money. Clients should also not just be simply signed up for contracts without being explicitly made aware that this is what is happening. It is against the law and ABSOLUTELY UNACCEPTABLE. Will NEVER recommend a Telkom ANYTHING TO ANYONE.

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