USER EXPERIENCE KILLED

I have to say, Telkom has completely destroyed the usability of their services. It’s incredibly frustrating that you can no longer check your airtime balance using USSD – a basic feature that used to work perfectly. Instead, they now rely on their mobile app, which isn't always a viable option because not everyone has constant internet access.

Everything feels like a mess right now. The user experience has taken a huge hit, and it’s clear that Telkom has failed to consider the needs of their customers. What was once a convenient and efficient service has now become a struggle to use.

I hope they take customer feedback seriously and bring back the features that actually made their services useful.