Useless,pathetic,brain dead service

So in December 2017 we logged a call to move our line and we also logged it on the web site. And what happened, nothing! Sweet blow f all! So I called again in feb 2018. And " we are so sorry ill try and log an quick line move , but my system is off ill log it later promise! " what happened ? F all again! So today 26 march i called again took an hour on the fk phone just to get told to call the sales department to get it switched, so i called the sales dep, but there's no option for moving ur damn line! Look up *********** and ull find a pick of telkom there staff dont know there own department. So i called the fault line again and finally got hold of someone but unfortunately it didn't, she said my wife needs to confirm the switch, for the first time ****en ever it needs to be confirmed! O yes they cancelled the the first ****en request to move the line! So im gonna log it online again! For ****en nothing! And yes in November or dec we had a electrical storm and my rooter got blown, so we had no ****en net, and telkom braggs that they will refund u if ur net is out! They never f refunded us!