Uselessness at its best

I have been trying to cancel my father’s landline for the last month since his sudden passing.

I have attempted to contact the call centre who where unable to assist me as an email had to be sent.

I have sent numerous emails each time being directed to a new agent and a new reference number.

They request the same information which was sent previously thereafter asking to speak to the account holder who is dead.. so hilarious…

To this date the account is not cancelled. Telkom is charging me for their own delay. I question what kind of training do they undergo.

Telkom have removed their customer complaints email addresses from their website as well as contact numbers.

Still waiting for that “an agent will call you back shortly” 23 days later and still no call