Useless WhatsApp support. Debit order bounced and I am now being ******ed

******* support. Went through your WhatsApp help line to change my debit order details. No one told me that it wouldn’t take affect until the end of the next month. When I saw the debit order didn’t go through I immediately called Telkom to make payment. I made an immediate eft with the correct ref number. Telkom failed to assign my payment to my bill and now I am being ******ed to pay R1089 for a deposit request because Telkom cannot assign payment correctly. I did everything I should have to avoid payment failing but Telkom system is absolutely useless. This deposit request must be removed from my account and remove my profile from your debt collectors.