Useless website

<p>The Telkom website gives the option of updating banking details, but when it comes down to it, actually doesnt allow you to change anything at all. I contacted the web chat support in order to assist and was linked to Wishalen. This consultant proceeded to tell me to call the call centre as he/ she is not able to action the change. Why does this website present an option, web chat not help if only to tell you to waste your day calling the call centre??? Wishalen proceeded too tell me on about 3 different occasions that he/ she does not have rights to do the change, only a team leader could, but not once did he/ she actually get the team leader to assist. Rather went around in circles and instead rudely ended the chat with me. I suggest that the site gets fixed up and someone call ME to fix this and set up the debit order!</p>