USELESS VERIFICATION SYSTEM FOR UPGRADE

I recently went into the telkom mobile store in Pietermaritzburg to do an upgrade. Part of the process is to verify your emails via finger print. However on numerous attempts yours biometric system failed to verify my prints, hence the upgrade could not take place. I was told to come in the next day and try and it failed again. To my utter dismay i was told that my request has to be forwarded to the ***** department. This cannot be the only way to verify a customer surely???? As you cannot place 100% reliance on a computer system. Being a long time customer and made to feel like a ********** ***** has left a bitter taste in my mouth,

I NEED THIS RESOLVED ASAP!!!!!!!