WK
Wessel K
1 reviews | Active since Feb 2013
06 Aug 2018, 12:05
Useless, useless and useless!!!!!
I notified Telkom via the correct channels on 19 September 2017 that I want to cancel our fibre service at home. The automated reply stated that it will be attended to in 21 business days. That never happened and Telkom continued to debit my account for the service even after the service was eventually stopped. Every single call centre agent and supervisor I spoke to assured me that it would be sorted out. I am still waiting 9 months later for around R2000 owed to me.
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Replies (2)
Telkom's replyOfficial
11 Aug 2018, 11:11Good Morning Wessel
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply11 Aug 2018, 11:11
Official
Good Morning Wessel
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
WK
Wessel K's updateReviewer Update
13 Aug 2018, 12:07Good day Jawaad. The fibre line number was B*** and the account number is ***. Regards. Wessel
WK
Wessel K's update13 Aug 2018, 12:07
Reviewer Update
Good day Jawaad. The fibre line number was B*** and the account number is ***. Regards. Wessel