Useless *******

For many months now I have been trying to communicate with hellkom regarding service cancellation. a) the first cancellation request submitted in person in Oct 2017 was promptly closed without any explanation. Case number ********** 4. All attempts to find out why failed. b) Despite numerous, sometimes as many as 5 per day, cancellation requests were ignored with the exception of system generate responses. c) Threats to terminate my service due to non-payment started. d) Numerous request for confirmation of service cancellation on the first submission was ignored. Hellkom demanded money for a service that was not required. e) numerous requests for detailed statement of the money they demand was ignored.

This has now been going on for over 6 months. Even attempts to get payment details from them so that I can pay the money they want to ***** from me just to get them out of my live forever has failed.