Useless Telkom & Vumatel

I have been waiting since March for Telkom to put in my Wi-Fi because they’ve cut the copper cables with the telephone and adsl on it to date. I’ve had nothing numerous emails to them vumatel just gives me claim numbers and saying they are attending to it. Somethings wrong with Telkom that they cannot even organize a simple thing like getting the Internet up and running in my flat. Has anyone got suggestions of what they’ve done to get around these problems I’m at my wits end. There’s nothing worse than not having Internet when you need it.