Useless Telkom system suspends my account after payment made. ********* and unprofessional

Telkom suspended my account today after due to non-payment (according to their system) but my account is up to date as confirmed by their call centre agent who apologised for this mistake. What irritates me the most is how insensitive they are to us as consumers and they just go on and act as they please with no consideration of the impact it has on our side. - started a new mobile contract with Telkom in October 2017 - i maintained a good payment record since then, - 31 May : Telkom's debit order R893.70 bounced (Due to banking system's delayed reconciling method, i.e. transactions done 4 days back only taking the funds then) - 31 May : penalised by the bank for an unpaid item R60.53 - 1 June : I managed to get through to the contact-centre to tell them to re-debit my account because funds were now available, they said they couldn't do that I would need to make payment from my side. I then changed my debit date to the 25th align with other debit orders and avoid such issues in future. - 2 June : I added Telkom as a beneficiary on my side but due to other reasons, I probably got distracted because I was not able to do the actual payment, I only added a beneficiary. - 15 June : First SMS telling me I have R1857.41 due = R893.70 which was due end of May + R963.71 which was due on the 25th of June. Why was this even included on this reminder because it was not due. But somehow the system says I was supposed to pay it. But due to the fact that I thought I paid it, i took this as a mistake and ignored it. - 18 June : Telkom debited my account for R1857.41 and it bounced because of insufficient funds. But why was June's debit included on this? And why did they redebit my account without my consent or notification at least? - 18 June : Bank charged me again for unpaid debit - R60.53. I tried to call the contact center but due to the long waiting time, I probably did not have the time to sit and wait at that point so I decided to call later. I was very angry because in my mind i though I paid on the 2nd already. - 19 June - Second SMS stating the overdue amount R893.70 and informing me of being listed on the credit bureu and handed over to attorneys for collections. - 19 June : Tried calling contact center but took long waiting and I eventually gave up - 20 June : Telkom debits my account again for R1857.41, with no warning or consent. It bounces again. - 20 June : Bank charges me again R60.53. My account is now past my overdraft, due to the R181.59 penalty fees. - 20 June :I think this time I managed to wait for at least 20 minutes to get assistance. Initially I was furious because i thought i had paid on the 2nd but the agent was able to confirm that no funds were received from me. I realised that it was close to the 2th so I left it to that. However I voiced my opinion regarding the Telkom's careless nature of debiting our accounts when they please and I told them i would block that debit order from running on my account and change to paying via EFT rather. Because it is messing up our credit rating with all the bounced debit orders, unnecessary overdraft and also causing us money with all the fees I have to pay and also why am I being billed for an invoice which is not past its due date? not on. Escalated on ref: ********** 7 - 25 June : Telkom debits my account for R1857.41 - 26 June : SMS received, Escalation: ********** 7 closed and no communication/feedback received besides the sms telling me it has been closed. - 26 June : SMS received telling me my account is in arears by R893.70 and I will be handed over and listed on the credit bureau. I ignore this because I know my account has just been paid, Telkom was the 1st debit order that ran after salary was received even. - 1 July : Another sms telling that my account is due by R893.70 as above. Again I think this not worth me holding for 20 minutes at the call center. And I wont try the chat facility again because last time I did it was just useless, the agent told me to call the contact center. - 5 July : SMS informs me that my account has been suspended due to collections - 6 July : Another sms informing that my services has been interrupted and I need contact 8.ta(not Telkom mobile) very professional - 6 July : I can't make calls so I borrow a phone from a friend to call Telkom and after 10 minutes, I land in the prepaid department after entering my number, then I am transferred to contracts and managed to get through after another 10 minutes. Agent checks an confirms that I dont have any outstanding amount and it is a mistake so she escalates it accordingly. Right now I am still waiting for my lines to be unblocked because I can't communicate effectively.

Such unprofessional service and conduct from Telkom is disgusting really. Especially how they feel they can just do what they want with our hard earned money and credit statuses. I am sure right now I have some red dots on my credit score due to this event and the only thing they will say is "Sorry". I really find their service a disgrace, I personally loathe having to deal with their customer service department, it feels just like another public services department where no one cares because no one is accountable. The nonsense we get from most of the customer service engagements is shocking, I can guarantee that there is no quality assurance or they are just purely ***********. There are good agents (like that one that assiste today) who try their best but the overall system is just a pain to be a part of.