Useless Telkom strikes again

I took out a LTE contract on Friday and it was a massive mistake. I really hope there is a cooling off period so I can return the device tomorrow and never deal with Telkom again.

First of all I was supposed to get pro rated data for the last 3 days of this month. With 10GB day time data per month, that means for 3 days I should have got 1GB. However all I did was download the app to monitor data usage and already it told me I only get 100MB, I was now already 300MB over that and will be charged extra.

I then tried to log in to my Telkom account to check what was going on, but it wouldn’t recognize the number I was provided as being linked to me.

Then I tried to submit a query via the chat portal. I will submit a screenshot of the chat. It was useless. Every time I described the problem the consultant just responded with “are you there?”. Wow!

I requested a call back, and surprise, no one called me back.

I now just called the call centre from my Vodacom number and it used up all my airtime while I sat on hold for 11 minutes.

What a joke.