Useless Telkom still don't know what customer service is!

<p>It's been 2 months since I have tried to just relocate my line to my new address. Yet every call centre agent have another story, 1 even told me I put the wrong address on their system & the technician can't find the address! </p> <p> </p> <p>Now i run a business from home & I need Internet for that & thats why I have an uncapped account with another service supplier (at least they know about service delivery) </p> <p> </p> <p>Because Telkom is so useless, I had to buy extra data on my cell phone, so that I can send invoices to my clients.</p> <p>Beginning of the month I had to pay R150 for 2gb data, a week later another R199 for 3gb. As I am typing this, I need to buy another 3gb for R199. So that is R548 extra on top of my normal cellphone bill. Awesome Telkom. </p> <p> </p> <p>Now I did phone Telkom billing department regarding this extra costs (out of my own pocket & I also still need to pay Telkom for my adsl line rental, yet no line have been installed but I have received the invoice for services delivered) & all the lady told me is I need to wait for my line to be installed (she can't tell me when that will be) call the billing department again & give them the dates since when my line have been cut until reactivated & they will then probably credit me.</p> <p>Probably! Yeah right I'll probably pay my line rental this month! </p> <p> </p> <p>So I ask her about the extra costs I had to pay for so that I can run my business, & she just said to take it up with the billing department when my line have been activated! </p> <p> </p> <p>So again useless customer service from Telkom & still no service delivery! </p> <p> </p> <p>So Telkom, when your consultant is going to call me now regarding this message, let them know I want an answer for when my line will be installed & when the extra money I had to pay, be credited to my account! </p>