USELESS TELKOM SERVICE!!!!!

Telkom is the MOST unser-UNFRIENDLY business on the planet. Their online platform is USELESS to say the least. My elderly mom lives in Parys, Free State and needs to cancel her landlline. There is no Telkom office in Parys and she is not able to go to neighbouring towns to do so. It has been virtually impossible for her to do - and I cannot do it on her behalf. Trying to create her a login on the website has been IMPOSSIBLE as the verification process needs to be done from her email address on her phone. The instructions are unclear and each time it bombs out completely. She has been in tears of anxiety and frustration for 2 days now - and I am about to blow my brain. There is no form that can be downloaded to print and sign and email to the relevant department either - except going through SignDoc - and there you need to complete payment details so they can charge you after the free 30 day trial. We don't want or need that flippen service - ALL WE NEED IS TO CANCEL HER FRICKEN LANDLLINE AS SHE IS PAYING RENTAL FEES FOR NOTHING. She only uses her celphone. SO MANY peple are complaining about how impossible and unfriendly the TELKOM service is - online and instore. Her one friend laughed when she heard how we are struggling as it took her and her dad 2YEARS to do the same thing. Don't even think of phoning in - besides having to hold on for what seems like hours, when someone does eventually answer, they are SO *********** and unhelpful. We have tried everything - hence my extreme frustration. USELESS is an understatement. What the hell am I to do to cancell this useless service.