Useless Telkom Service

NOBODY RESPONDS ON MY EMAILS, THEY DON'T CONTACT YOU BACK, THEY CONSTANTLY LOG CALLS AND CLOSE THEM WITHOUT RESOLVING. See below mails to Telkom and they don't respond, they just deduct and deduct from m y bank account!

I would really appreciate it if somebody can attend to my emails!!!!

I reversed your debit order at the bank this morning - I did not give any authorization for that money to go of my bank account - In fact Telkom owes me.

Please see attached Mail trails on exactly what happened:

1. I phoned on the 19th of Feb 2018 and spoke to Thabo Motsima who emailed me the cancellation form which i then send back. He said cancellation takes 22 working days - So I accepted the debit order to go of end of Feb. 2. On the 9th of April when I followed up - I found that nobody attended to my cancellation!!! I spoke to HlongwP which endured me that she will deal with the matter. 3. On the 9th of May 2018 i spoke to Sikhakv which dealt with the matter again and ensured me the contract will be cancelled and that she will log a call for a refund. 4. On the 15th of May 2018 I got an sms from Mncubec to say that i must email through the cancellation form in order for my refund to be processed. I did email him my form, only to find out that he closed the refund call!!!!! 5. On the 27th of June again I spoke to Kedibone, which also did not bother to resolve my issue, instead telling me I owe Telkom a R128.00 which is the R100 for the contract and R28.00 for the debit order that bounced at the ban**** I phoned again two times that day, only to be cut off!!!! 6. On the 31st I spoke to Kedibone which assured me that she logged a call for my refund, where they now deducted R533.40 for debit orders that bounced ect. 7. On the 23rd of August I spoke to somebody and infact nothing was done to resolve my issues, infact Kedibone never did her job to log my call!

Really this is unacceptable. Telkom people don't work, they just sit around and play all day!

Debit orders that went of my account up to date Feb 2018 - R99.00 (Accepted) March 2018 - R99.00 (Not accepted as cancellation was requested in February month - Cannot reverse with bank - Telkom owes me this money) April 2018 - R99.00 (Not accepted - Reversed with the bank) May 2018 - R100.00 (Not accepted - Reversed with the bank) 15 June 2018 - R128.03 (Not accepted - Telkom still charged me R8.50 on top of that) 20 June 2018 - R128.03 (Not accepted - Telkom still charged me R8.50 on top of that) 25 June 2018 - R128.03 (Not accepted) 27 June 2018 - R128.03 (Not accepted - Reversed with bank) 31 July 2018 -R533.40 (Not accepted - Reversed with bank)

Good day,

This cancellation form has been send to you so many times. I don't know how many more times you still want it!!!! Every time I contact the call center this is what they tell me!

Please can you sort out this matter - New call logged ********** 6.

I have reversed the R533.40 with my bank since Telkom is in no hurry to refund my money that was ********ly deducted from my bank account and it is now a month later.

I had 2 basic requests: 1. Please clear all outstanding from my account since the cancellation was requested in February already and no data was used on this contract. 2. Refund my money - Which is now taking forever so I decided to take it up with my bank.

PLEASE ENSURE THAT TELKOM DOES NOT TRY TO DEBIT MY BANK ACCOUNT THE END OF THIS MONTH AGAIN!!

Please can I request that somebody SENIOR from Telkom contacts me ON ********** 170 urgently to resolve this matter, as so many calls have been logged but no action was taken from Telkom's side. It's like nobody is in a hurry to resolve any matters - You are QUICK TO DEDUCT BUT VERY VERY SLOW TO REFUND!!!!

Regards

Marline