Useless TELKOM money for nothing

I phoned Telkom on the 14July 2018 to cancel and move my line to my new address. After many calls 3 diffrent ref. Numbers I still dont have any service as to date 25/09/2018. But I have to pay them each month the fixed service fee.

How fair is this system NO SERVICE BUT YOU HAVE TO KEEP ON PAYING???

Spent 25 minutes holding on the line just before this post with no awnser!!! Useless bad non existing service!!!

Why as consumers are we not protected by the ombudsman against telkom???