Useless Telkom mobile again!

My contract came to an end at Telkom mobile & as I didn't want to do an upgrade, I contacted Telkom mobile customer service to end the contract & move over to prepaid.

I emailed the cancellation form on 14 April & requested on the form that the number must be transferred to prepaid at the end of May as that is when the contract ends.

On Monday 28 May I phoned Telkom again as I haven't received any feedback yet. The lady told me after a while, that the contract is cancelled & will be moved over to prepaid.

Yet my phone was cut off from the network since Monday morning & haven't been reconnected since. I use the number for my business & Telkom is keeping me from making a living as clients can't reach me!

According to the consultants, my number have been terminated as I asked for an immediate contract cancellation! Go figure as my contract ended & didn't want to upgrade.

So reactivate my number on prepaid or I will held you liable for any more income that I lose!

Case nr 23 505 124