Useless Telkom Mobile

Telkom Mobile is the worst service provider that there can be, Last week we receive a sms from them saying that we need to pay a certain amount on our account which is outstanding, after doing this we still get cut off on Tuesday after paying there account and sending them proof of payment, so the drama starts with us trying to get the service back online, on the 21 of Feb 2018 we start the journey with Confidence after holding for 28 minutes on the phone with her she eventually tells me that she cannot help me as the accounts department has closed for the at 16:00, on the 22 Feb 2018 we start with Noniko after holding for 38 minutes she cuts me off after refusing to put me through to her supervisor, i call again and Porcha puts me on hold for 50 minutes and tells me the manager is too busy to take my call and puts the phone down, I call again and get through to Nonbeko she then tells me there has been a mistake with the account and it has R 145.00 outstanding she admits they made a mistake with the sms they sent but she cannot help fix the problem, keep in mind we pay Telkom over R 4000.00 per month for phones. Eventually my wife gets to Audricia Rampersad she is just apologizing and promises to help us, she will not go home before our service is restored guess what she went home and we still have no service, she never called us back as she promised she even sent us an email saying she will find out what is going and promising she would call back. So today after holding for 23 minutes we eventually get through Audricia Rampersad and she just apologies for not getting back to us but she will find out now what is going on it's been 2 hours and she still has not got back to me, how can such a big company as Telkom not have management in place that can help but only Team Leaders which actually mean nothing, Helkom you are useless!!!!!