Useless Telkom Mobile

<p>I’m writing this email to Telkom knowing that a reply from yourselves would not be forthcoming as per all my complaints.</p> <p>I was rather excited to take cancel my contract with my previous service provider and join the Telkom Mobile family. WOW what a joke!!!</p> <p>I am full of regret not listening to my family and friends informing me of the mistake I am making with going with Telkom Mobile.</p> <p>I have been pushed from one person to another, call this number, no this number. No wait we are all useless and have no idea what we are doing why don’t you try going into a store.</p> <p>I filled in an application online. Was called on Friday 10 February 2017 to complete the application form. All went well and was advised that the device I had chosen was unavailable and proceeded to select another device. The agent confirmed that the device would be delivered within 5 to 7 working days.</p> <p>I, being rather excited decided to call Useless Telkom Mobile and find out how far along my order is… the agent advised that your order has been cancelled. Just like that no communication from Telkom or anything.</p> <p>I then again completed some information with the agent over the phone and confirmed all in order.</p> <p>My account was debited on the 17 February 2017 for the amount of the contract.</p> <p>I have called several times since then to have a typical no response from Telkom.</p> <p>I have been promised by all the agents I have spoken to that I would get a call from an agent the same day. Yet no communications.</p> <p>I have been given several numbers and several email address to call or make contact with and yet they all are linked to the same call centre.</p> <p>After much frustration and rather lengthy phone calls I received this email address.</p> <p>Perhaps I could get an answer now??</p> <p>I spoke with an agent yesterday advising that the contract was taking was taken out with another call centre, I need to email the agent. Which I have already done previous and with no response.</p> <p>The agent advised me today that the phone I selected is actually not available, I’ve already paid for it???? And am now only informed, and only because I called.</p> <p>I WANT TO CANCEL MY CONTRACT AND HAVE THE FUNDS REFUNDED BACK TO MYSELF.</p> <p>Is there ANYONE at this Telkom Mobile Circus that can actually assist?</p>