Useless Telkom LTE

Hi Sandile

This has now become way past pathetic. (Please assist with providing feedback to the customer.) Over 4 months since call has been logged with Telkom (ref: ********** ). No LTE connection or very little and very slow. I have been billed every month for no service ( over R 2,000.00), and have been paying every month. For none service delivery like the Government, O sorry it is the Government. Please refer me to the correct people so I can cancel my contract for breach of contract.

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Sandile Ndaba (SN) ********** Sent: Wednesday, August 15, 2018 2:36 PM To: Mark Kane; Mobile Enterprise; TM-SOC Cc: Sihle Mlambo (SM) Subject: RE: ********** network fault

Hi Team

Please assist with providing feedback to the customer.

Kind Regards ______________________________ Sandile Ndaba

Kind regards Sandile Ndaba | Team Leader - TBM E-mail: **********

From: Mark Kane ********** Sent: 14 August 2018 08:46 PM To: 'Mark Kane' ********** Mobile Enterprise ********** TM-SOC ********** Cc: Sandile Ndaba (SN) ********** Sihle Mlambo (SM) ********** Subject: RE: ********** network fault Importance: High

No Response????

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Mark Kane ********** Sent: Monday, August 13, 2018 7:12 PM To: 'Mobile Enterprise'; 'TM-SOC' Cc: 'Sandile Ndaba (SN)'; 'Sihle Mlambo (SM)' Subject: RE: ********** network fault Importance: High

Hi Sam Mothotse

Obviously team do not want to assist or cannot assist. Please tell me what I need to do to cancel with Telkom, and go to provider that can deliver.

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Mobile Enterprise ********** Sent: Monday, August 13, 2018 9:37 AM To: TM-SOC Cc: Mark Kane; Sandile Ndaba (SN); Sihle Mlambo (SM) Subject: RE: ********** network fault

Good day Team

Please assist with below.

Kind Regards Sam Mothotse TBM | E _SOC Mobile Enterprise This e-mail is subject to the Telkom electronic communication legal notice, available at: http://www.telkom.co.za/TelkomEMa*******Notice.PDF

From: Mark Kane ********** Sent: 12 August 2018 05:46 PM To: 'Mark Kane' ********** 'Sandile Ndaba (SN)' ********** ********** ********** Subject: RE: ********** network fault

Hi Sandile

Please provide details of your manager, this is now pathetic?

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Mark Kane ********** Sent: Wednesday, August 08, 2018 6:51 PM To: 'Sandile Ndaba (SN)'; ********** ********** Subject: RE: ********** network fault Importance: High

Hi Sandile

Nearly 4 months and no response, surely this is a concern? Please could you tell me what is the process to cancel with Telkom, as you have not for filled your contract. I am trying to run a business, how can I run a business without internet connectivity, and Telkom have charged me over R 2,000.00 for no connectivity and service.

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Sandile Ndaba (SN) ********** Sent: Wednesday, August 08, 2018 8:54 AM To: Mark Kane Subject: RE: ********** network fault

Hi Mark

The Mobile Enterprise dept has not received feedback as yet, my apologies for the delayed response.

Kind Regards ______________________________ Sandile Ndaba

Kind regards Sandile Ndaba | Team Leader - TBM E-mail: **********

From: Mark Kane ********** Sent: 07 August 2018 06:26 PM To: Sandile Ndaba (SN) ********** Sihle Mlambo (SM) ********** Ntuthuko Ntuli (NS) ********** Mobile Enterprise ********** Subject: RE: ********** network fault Importance: High

Hi Sandile

Any feedback?

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Sandile Ndaba (SN) ********** Sent: Monday, August 06, 2018 2:30 PM To: Mark Kane; Sihle Mlambo (SM); Ntuthuko Ntuli (NS); Mobile Enterprise Subject: RE: ********** network fault

Hi Mark

Sorry for the delayed response,

Please note that I have requested feedback from the Mobile Enterprise to assist and provide feedback.

Kind Regards ______________________________ Sandile Ndaba

Kind regards Sandile Ndaba | Team Leader - TBM E-mail: **********

From: Mark Kane ********** Sent: 03 August 2018 06:08 PM To: 'Mark Kane' ********** Sihle Mlambo (SM) ********** Ntuthuko Ntuli (NS) ********** Mobile Enterprise ********** Cc: Sandile Ndaba (SN) ********** Subject: RE: ********** network fault Importance: High

Hi All

Still no response? Please tell me what I need to do?????

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Mark Kane ********** Sent: Wednesday, August 01, 2018 10:24 AM To: ********** ********** ********** Cc: ********** Subject: RE: ********** network fault Importance: High

Hi Sandile

Please could you assist? Please see emails below.

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Mark Kane ********** Sent: Monday, July 23, 2018 12:43 PM To: ********** ********** ********** Subject: FW: ********** network fault Importance: High

Hi Sihle

Now nearly 3 and a half months later, and not resolved?? Every time I phone Telkom to follow up, they say that, they will get you to phone me.

Please come back to me, or send me an contact number or email. Of someone that can assist or resolve, this overdue issue?

Got an SMS from Telkom 18/07 saying case is still under investigation. Got an SMS from Telkom 05/07 saying network team has arranged for an Xpol antenna installation.

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Mark Kane ********** Sent: Thursday, June 28, 2018 6:25 PM To: 'Sihle Mlambo (SM)' Cc: ********** Subject: RE: ********** network fault Importance: High

Hi Sihle

Nearly 3 months since call has been logged (This is a business account, which obviously means nothing)

8 days later that I have sent you an email, and guess what not a single call from Telkom (useless idiots, you obviously don’t care to much as well). In the last 8 days I have phoned Telkom at least 8 times, only to be told that they will send an email. (Is your email system not working, or just your staff not working()

I have been charged and I have paid for the none service from Telkom. Will this be credited once Telkom restore my services, for what you have been charging me for?

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

From: Sihle Mlambo (SM) ********** Sent: Wednesday, June 20, 2018 11:39 AM To: Mark Kane Subject: RE: ********** network fault

Good Day

My apologies for the late response and on the delay of your case,

Please note I have communicated with our technical team and they advised they still need to confirm with the networks department as to when the installation will take place.

I will revert back to you as soon as I get feedback.

Please provide me with an alternative number I can call you on or should I the number on your signature?

Kind Regards Sihle Mlambo TBM Customer Services Team Leader T: +27 (0) 81 180 E: **********

From: Mark Kane ********** Sent: 20 June 2018 11:18 AM To: Sihle Mlambo (SM) ********** Subject: Ref: ********** network fault Importance: High

Hi

Please could you assist, this call has been logged for over 2 months. Every time I phone in I am told that, the manager will send an email to the department. And someone will call me by COB. I have also been told that they need to fit an antenna.

As yet no one has phoned me.

Please could you address this issue, in getting it resolved. Or point me in the right direction to get it resolved.

Regards

KaneDo Builders CC Reg No. 2008/ ********** /23 Mark Kane P o Box 8820 Edleen 1625 Cell: ********** www.kanedo.co.za **********

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~