sZ
simon Z
1 reviews | Active since Dec 2013
11 Oct 2015, 20:06
Useless telkom is useless
We bought the telkom 50 gig day/50 gig night time surfer bundle (the one that uses a sim card (LTE)), this was at the end of august. Since then we have had nothing but trouble. We only get 50 gig in total per month, and they charge us double the price. Our internet has been down in total since we got it for 2 weeks, and this is not because we were capped. They did a sim swap, and forced us into a debit order, and still refuse to supply the service we pay for.
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Telkom's replyOfficial
11 Oct 2015, 21:15Hello sycl0m3,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM155253
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM155253
Regards
William
Telkom Social Media Team
Best regards,
Telkom's reply11 Oct 2015, 21:15
Official
Hello sycl0m3,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM155253
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM155253
Regards
William
Telkom Social Media Team
Best regards,