Useless Telkom in moving my line

I have been trying to move my Telkom line for over 5 weeks, my husband called the first time they told him they couldn't find our address so we needed to go into a Telkom store as they will be able to assist us. I went into the Telkom store got told this Telkom store didn't have access to the correct system I should go to a Telkom Direct store, I drove 45 min out of my way to go to a Telkom Direct for them to tell me they don't have access to the correct system either, but they could help me move my line online, so they walked me through the process and I got a confirmation number and everything seemed to be fine, 2 days later I went into a Telkom store for an unrelated issue and asked them if they could just check on the progress of my order they told me there was no order on the system but they would help walk me through placing the order via the phone, when I got through to the team who handles the move they said that I need to call my service provider and get them to release my line which I did as soon as I got off the phone WITH Telkom my service provider released the line and I called Telkom right back. Telkom told me to call back in 24-48 hours as it sometimes takes some time to show on the system, I called back 3 days later only to be told that the service provider had not released the line so I called my service provider back and they gave me a reference number that was linked to the order to release the line, I called Telkom back and when I tried to explain that the service provider had given me the order number, I got such attitude and got spoken to so badly I was actually in tears, then I put down and called back git someone who was really helpful git told my order had been canceled 3 times at that stage and I needed to call back in 24-48 hours to reprocess the order. I gave them the time and then called back the person I then spoke to told he I was wrong and Telkoms system is never wrong and got hung up on. I called back and then got told that I needed to call the Company that controls the pool to confirm that my Service provider had released the line fully which I did and they said by the time I called them the line had been completely released for 12 days already and they said Telkom should have no issues with moving the line but since there seems to be a glitch they gave me a order number and told me to tell Telkom the order number and it should be corrected quickly. I called Telkom back and then got told that since it is a glitch they need to send it to the IT department and I will have an answer within 24 hours, so I must call the next day I called and they said they had no response yet so I must just wait till the next Monday, the next Monday I called and got told that the IT service was really backed up as I was not the only customer who had reported this issue and I just needed to be patient, so I called back the next day just to get an updated got hung up on twice and then got told the same thing for the next 2 days then I called again. Then finally I called this morning got hung up again on after they canceled my order again and when I called back got told that the IT department was not backed up and that I should get called back soon but she could tell me that on the system it says my line was released but when she tries to process the order the same error of it not being released comes up. I have just highlighted the main calls that's not including the time I was put on hold for 40 min and any other time I called and got given the same information. Everytime I ask to speak to a manager I get told that they are not available and that what they have done is all they can do from their side. Not only where most of their team rude and belittling but I have been trying to solve this for 5 weeks and I am literally no ****her than I was 5 weeks ago, I have actually take 5 steps backwards as they have canceled my order 5 times.