Useless Telkom idiots

I upgraded my line to 40mb/s vdsl line unlimited home package from 10mb/s uncapped line on the 10213 call in centre. A day after that was done my line was upgraded, but no router send to me. I was told that the representative did not load it I ask for and the router to be send to me. Where I now was already 2 days with no service ( internet or landline ). The I was handed by a friendly openserve tech a router so tha I can at least have some sort of a service. I yet again phoened 10213 from my cellphone where I spend in access of 3 x 30min waiting to be helped. Finely I was helped again by the friendly tech that fixed my land line so I can at least use the landline to phone and enquirer about the where my router is, and why the delay? This morning I woke up by the lack of service as I found out my line was suspended why I do not no. I paid for my last month and agreed that I will pay the pro rata difference in for the difference of migrating to the new service as this I was told to do by the sales preson first time I contacted them. So now yet again I have no SERVICE for why I do not know Telkom never struggled with me of paying my service ever. I phoned yet again 10210 and the billing department agreed with me I’am not at fault, but I have wait 1 - 8 hours for the suspension to be lifted. I found this to be unprofessional and have to wait again to hear when my router will b shipped to me. This is the worst service ever!!!! As I’am disabled person and depend on the internet service to work as whell as to earn my income as I’am unable to leaf my home, I have to wait fro my wife to shuttle me around and she has to work as well and in Sandton of all place. I wil there’re for report the matter to ICASA and whom ever I can get to help me.

They force me to pay for service what I only experience for week with some else router, and currently had no service for 4 days. I’am beeing bleeded out dry but they don’t care. They had never had a problem with me not paying but they are allowed to just do what they want and get away with this!!!