Useless telkom

Our fibre went of on Wednesday 5 November 2025. According to Telkom assistants in shop it is a outage in the area. According to telephonic assistance there is no outage in our area. For 2 days and numerous phonecalls as well as visita to the shop we are still without internet and no solution by either shop or phone technicians. Can Telkom please credit my account for this month as I have no service and have to rely on other people to assist. No security is working, no cameras, no alarms due to this so called outage which I call blatant incompetence on Telkoms side.