USELESS TELKOM CUSTOMER SERVICE AND CANCELLATION PROCESSES

TELKOM'S USELESS CUSTOMER CARE AND CANCELLATION PROCESSES

ATT. TELKOM PLEASE TELL ME WHY THIS IS NOT RESOVED AS YET? I GIVE MY FATHER FULL AUTHORITY TO ACT ON MY BEHALF. THIS IS AN EMAIL THAT WAS SENT 6DAYS AGO AND STILL NO CORRESPONDENCE FROM YOUR CLICK TO CALL/CUSTOMER CARE DEPARTMENT. ALL DOCUMENTS WAS SENT ATTACHED TO THIS EMAIL BELOW SO THERE SHOULD NOT BE ANY PROBLEMS WHATSOEVER. THIS QUERY IS ONGOING SINCE OCTOBER 2018. THIS MESSAGE IS POSTED ON MY BROADBAND ASWELL. JUST TO ENTERTAIN YOU A BIT MORE I PREVIOUSLY LODGED A COMPLAINT REGARDING THIS EXACT QUERY ON HELLO PETER AND IM STILL WAITING ON TELKOM?

Hi Charles,

Our telephonic discussion on 16 January 2019 at 13:49 regarding above mentioned account refers.

Attached please find the completed Cancellation Form as requested. Also find attached the authorisation letter from my son to act and interact with Telkom on his behalf, as well as a copy of both our ID documentation.

The original cancellation was done on 7 October 2018. On 3 November 2018, Dewald spoke to Telkom "customer care" to update his contact details. At 7 November 2018, he still did not receive any feedback from Telkom. In light of the fact that the last payment that was debited on his account was more than usual, he understood that everything was settled. On 10 November 2018 he flew out to Vietnam.

The last amount he paid was R807 via EasyPay to settle the account for October 2018. After that, another debit order of R1500 was made on his bank account by Telkom. He assumed that this amount was for the cancellation of the contract.

Regarding the case numbers he was given trying to follow up with "customer care", these are a few:

********** 2 ********** 5 ********** 5 ********** 0

The last one I received from ********** was:

**********

This was on 13 January 2019, with the following "guideline":

"Response time is 24-48 hours."

I'm not sure which time zone they are in as I still am waiting on any response.

As you can imagine, we are rather fed up at this stage with Telkom's failure on feedback. I therefore would appreciate a response from you confirming that you have received this email, as well as the time frame in which we can expect the FINAL cancellation of this contract. I would assume that 48 hours should be ample time, since this matter has been dragging on since October 2018.

Kind regards, Jaco Conradie