Useless Telkom customer service

I am trying since July to cancel my Telkom adsl line July reference no ********** 3A month later dispute ref number ********** 3 a month later ********** 7 and this week incident ref no ********** . Twitter emailing thro Telkom app or their billing address only gets you an automated reply. Can’t understand how useless a corporate company can be. Today I got a call asking if my adsl line is working properly instead of cancel king disconnecting it. Telkom is charging me still for a line I’m not using since July as I’m on fibre with a better company