Useless Telkom Chat Support

I spoke to a consultant online to cancel my recurring bundles on a secondary contract I have on my account, however I was advised it was done, just find that it wasn't removed and I've now been billed R900 for those recurring bundles.

I expect this to be removed from my invoice, you can remove the data bundle, but I AM NOT paying the R900 for the data bundle I cancelled before the renewal date.

PATHETIC SERVICE