Useless Telkom call centre agents and empty promises made (*****)

<p>Good day</p> <p> </p> <p>I took out two contracts at the Telkom store in January 2016. In May I called telkom to advise then the data I am recieving is not enough. None of the agents in the call centre could assist me, they refered me to the store, the store refered me to the call centre and so I was sent back and forth.</p> <p>I then fil**** in the surveys and also sent a request for the contract to be cancelled.</p> <p>I then recieved a call from the cancellation department the girl quoted me the amount to be paid in order for me to cancel my product. She asked me after she quoted the cancellation fee what my reason was for cancelling.</p> <p>I Then explained to her that my son uses 5bg of data in a week more or less. She was shocked and told me that she will explain my situation to her manager and call me back.</p> <p>later that days the agent called me back as promised, she advised me that she will be able to change my data contract from 5gb of data to 20gb to data for R399, she also apologised for the inconvience caused and offered 2gb of data for free for 6 months for the inconvience. I was so happy and told her none of the agents could assist me and that I am so glad someone finally helped.</p> <p>I was told the changes would only be effective within 24hours and that my contract term would not be affected which i agreed.</p> <p> </p> <p>The next day I recieved my 2gb free data which was offered for six months for the inconvience, I then checked my account to see if the if the 20gb was added and it was not there.</p> <p>I called in the call centre they advised me that the data will take affect the 1st of the next month when my data refreshes.</p> <p>I then waiting and on the 1st I did not recieve my data, I then called the call centre to enquiry about the 20Gb of data. The call Centre agent advised me the back office is busy investigating and that she will get the agent to call me. NO ONE HAS CALLED.</p> <p>TODAY I GET A CALL FROM 3RD PARTY CALLING ON BEHALF OF TELKOM ENQUIRING IF I AM HAPPY.</p> <p>I EXPLAINED TO THEM MY SITUATION AND THEY ADVISED THEY CANNOT HELP BECAUSE THEY DO NOT HAVE ACCESS TO THE TELKOM SYSTEM WHICH FRUSTRATED ME EVEN MORE</p> <p> </p> <p>I WANT THE TELEPHONE RECORDING OF THE GIRL WHO OFFERED ME THE 20GB OF DATA BUT NONE OF THE CALL CENTRE AGENTS WANTS TO PROCESS MY REQUEST</p> <p>I AM SO ANGRY I CAN BURST A VEIN.</p> <p>I AM NOT LEAVING THIS HERE, I WILL TAKE IT FURTHER IF IT NOT SORTED THROUGH THE HELLOPETER COMPLAINTS WEBSITE.</p> <p> </p> <p>ALL THE STAFF IVE DELT WITH SO FAR, SAYS ITS NOT THEIR FAULT AND THEY CANT HELP ME.</p> <p>EVERYTIME I CALL TO THE CALL CENTRE THEY ADVISE ME THE AGENT TRIED TO CALL ME BUT THAT IS BULL**** BECAUSE I HAVE NOT RECIEVED ANY CALLS FROM TELKOM EXPECT THE ONE WHERE IS I WAS OFFERED THE 20GB</p> <p> </p> <p>PLEASE ASSIST</p> <p> </p> <p>NICOLE</p>