Useless Telkom Call center

Pathetic call center and service from Telkom. On 5 May 2018, I took out a 4meg uncapped contract with Telkom. The contract made Telkom my ISP and included in the contract, among other items, was a free router. As of today, 31 October 2018, I have still not received the router. The excuses sofar was 1) no stock in warehouse, 2) System shows that it was delivered although no date or time can be given and today 3) there is an IT error. BTW I have been waiting 20min for the idiot in the call center to fetch someone who can talk to me. I can not remove the router from this account and as the router has not been delivered and is still shown as outstanding on their system, I cannot upgrade my line to a 10meg line. I have contacted them twice already to upgrade the line. Both times the person in the call center said the line is being upgrade and both times it was not done.

PS it has now been 30min since the guy went to look for someone to talk to.