USELESS TELKOM !!!!

1 star is way too many for this useless bunch. We did a "pre-order" for fibre specifically telling the salesperson that the infrastructure was not yet available (which he could obviously also tell on his side) He went ahead and processed the order. Telkom then cancelled our ADSL account without any notification. For more than TWO weeks now we have been calling Telkom to get a resolution. The service department say they can't help as the fibre order is pending. The sales department claim that they have cancelled the fibre order and refer us back to technical. More than 30 calls to Telkom and still no resolution. We have had no connectivity for TWO WEEKS which is HUGE problem as we work from home. They won't allow you to speak to a manager, you have to leave a message but never received any call backs. At some stage we received a call from the escalation department saying they are working on the problem ad will call us back tomorrow, never heard from that person again. Also logged multiple service calls from the app, no response from that either. Eventually got a call on Friday (09/04/21) to tell us that we would have to apply for a totally new line and they would try to fast track it. The agent promised to call on Monday(12/04/21) with an update. It's now Monday afternoon and no feedback has been received.