USELESS TELKOM

I have been a Telkom phone and internet client since I can remember. First ADSL and was one of the first people in the area to sign up when Fibre came along. I started out with a 4MB line and uncapped data. When watching Netflix and Showmax I would often experience ****ling. I then got a promotional call to upgrade to a MB line and jumped at it as I thought that would solve my problem. The only thing that happened was that it messed up my billing and despite numerous calls and follow-ups, I never got refunded the R400 I was charged too much. In fact the performance of the line just got worse and worse. My neighbours signals are stronger than mine in my own house. The dropping connectivity makes it impossible for me to work from home as I utilize VPN. I again got a promotional call to say for R50 extra I could have a 20MB line. I said I would only consider upgrading if the performance issues on my line get resolved. Guess what - now technician showed up and on top of that I got a bill for R1300 instead of the agreed R700. Before I could even phone to query this, I got yet another promotional call from Telkom this morning. Really Telkom!!?? Stop selling more products and ensure you provide good service to the customers you have!!