Useless Telkom are at it again!

I phoned the Telkom helpline to report a fault that exists for about 2.5 months now only to speak to an *********** individual that puts the phone down on me whilst I was requesting an explaination regarding her testing of my service. She tested the line and claimed that everything was fine from their side so I asked what is the next step and how do we sort this out and guess what... she drops the call...!!!!!!!!!!!!!!!!<br> Total disrespect for a paying customer!<br> Surely there should be a way to address this incompetence and arrogance of a useless supplier and useless staff!<br> I reported a similar fault about 6 months ago and got the same run around!!!!