Useless telkom and openserve

App**** to be migrated from telkoms adsl to fibre on the 08.04.2021 via the call centre. Called numerous times to follow up on the order and get different answers every single time. Decided to call this morning 19.04.2021 only to be told that there isn't infrastructure in the area when clearly there is. The pole with the fibre box is literally 3meters away from my apartment. The map on both telkom and openserve website shows coverage and a person living in the same complex is already installed and running fibre for the past month. Can openserve and telkom please do something right for once and migrate me already!