Useless Telkom Agent Service

The Telkom support agents are pathetic, I logged a case with them due an incorrect amount on my monthly statement, Telkom resolves the case and does not refund my money, I call the agents requesting an update, they cannot provide an update , instead they choose to log another case, the second case they logged, has not been resolved. 20days after the case was logged I'm still waiting for feedback, the agents again tell me that they will add notes to the case, I get told there is no manager at the moment so I cannot escalate the matter. Just to name and shame all people who I dealt with, The managers to not give me feedback and the agents just close the chat support while we busy dealing with the matter...below are the managers email addresses and the agents I spoke to *** *** ***

Khanyisile Feli Sanelisiwe Petr Buthelezi Pinky Hadebe