Useless Telkom

Worst cellphone provider! My phone was ****** in June 2022 I blacklisted and blocked the phone and in July I went to Vincent Park shopping centre in East London to cancel the sim as it was no longer needed. My contract was on a month to month basis as I was long over due for an upgrade. The lady cancelled the line and provided me with a reference number. She told me that the final payment will be processed at end August 2022. The debit order went through and there was no demand in September. On the 14th October they put a debit order on my account for 2 payments and I reversed it as the contract was cancelled. On 17 October I phoned the accounts department as I received a threatening email stating that they are handing me over due to non payment . The lady Lauren said that I must pay the account as there is no record of cancellation and data was allocated to the sim. I asked her how do you allocate data to a blocked and blacklisted sim. She could not answer. I told her I’m not paying for something I cancelled and for which I have a reference number. She told me I must go back to the store and go cancel again?????? They are so useless and can’t even do their jobs!!!!!!