USELESS TELKOM

On the 10th of November 2015 i submitted my application at a Telkom store situated at centurion mall for a new Samsung S6 edge device. I was told by a consultant that it will take about 72 hours for my application to processed and thereafter should my application be approved and device is in stock they will call me to collect. Today marks the forth week since i submitted my application and i have went to the store about 3 times as no one has never called me to let me know if my application was approved or not. Visiting the store 3 times proved be to useless as no consultant could tell me when my device will arrive, every time i went to the store i would be told \maybe next week". My question is where the hell are these devices acquired from in the first place and why does it take so looong to wait for one. If i am getting such bad service before even receiving the device then it makes me question the type of service i will be getting for the next 24 months with Telkom. A ****a shop in a township can give me better service then Telkom"