USELESS TELKOM

I have changed ownership from personal to business. It is now a week and a half since i did the application and still i cannot do my upgrade. When the shop applies it takes me to credit vetting and after 2 days it just says solved. My application then cancels and says "sad to see you go" How difficult can it be just to upgrade and the call centre transfers me from 081 180 to 10213 and all of them seems like they don't know what to do?? Is there anyone that can help me? Also, stock seems to be an issue? Telkom express has stock but the shop next door can't get the stock from them?