AV
Anne V

1 reviews | Active since Aug 2013

31 Aug 2015, 16:00

USELESS TELKOM

I phoned Telkom trying to do a line transfer - I waited 46 minutes for a lady to answer, then she was struggling to find the suburb of Newlands in Cape Town so instead of bothering to engage with me she merely put me back on hold and through to the sales centre who obviously couldn't help me with a line transfer!!! <br> <br> Then someone answered and put me back through to a Moses to help me with my line transfer - he then barely helped me, I had to ask him if he wanted my new address etc - and then the phone disconnects. Now I have just dialled again and am back on hold (probably for another 45 minutes) to try book a line rental. <br> <br> It is absolutely disgusting service most especially from the first lady that I first dealt with as I had already told her I had been on hold for 46 minutes. She didn't even engage with me or anything. This is rediculous and a huge waste of my time.

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Replies (1)
Telkom
Telkom's reply31 Aug 2015, 17:54
Official
Hello annevermaak,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM140891.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,