1 reviews | Active since Feb 2017

26 Feb 2017, 09:18

Useless Telkom

<p>I app**** for a Telkom Landline and ADSL 4 weeks ago. After not getting any correspondance from them after a week, I went into the store only to be told that my application was never processed. Once it was eventually processed, I received a sms with a date and time for the installation. The technician arrived only to tell me that he cant install the landline as the box is in someone elses yard and he cant gain access. </p> <p>I then went to the neighbours and got their telephone number so that Telkom can make an appointment with them, as they work and it can only be done after hours. Since then I have received 3 sms messages to inform me that a Telkom technician is booked to install the landline. I am still waiting. </p>

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Replies (2)
Telkom
Telkom's reply27 Feb 2017, 09:33
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

's update28 Feb 2017, 17:44
Reviewer Update

Dear Busi

I still have had no correspondance from Telkom. Due to the utter disregard and lack of client service, I have taken my business somewhere else.