Useless Telkom

Absolutely Poor! I tried to move my fibre line to my knew house when they advised i need to subscribe to a VoIP line first which can take a week. I then cancelled my line as it is on a month to month on the 7th of July online as I was told by the agents to do it online and someone will contact me back. When I phoned in today they advised it has not been processed yet and will take 14 days and from there on another 30 days to cancel, this is ridiculous. I cancelled on the 7th which mean my end date is the 7th not when Telkom decide they want to work and phone me back to confirm I cancelled the line.