Useless Telkom

I logged a automated call on 24th July. Received ref. no. Called again 2 days later and received an escalation number. I have called everyday since. I have spoken to the call centre, supervisors and managers and I cannot seem to get a proper, straight answer when a technician will be able to sort out my adsl line. I have always thought Telkom is amazing with their brilliant service. Well that has changed. I am so disappointed. I hope to post this without the line dropping!!!