Useless Telkom

I have now been struggling two months to have my internet moved to my new address. At first whe I called in they couldn't find the address. Then I had outstanding balances. This I was unaware of as I never received statements, unless I complained about it. The staff are horrible to deal with. If they not eating on the call they having conversations with colleagues. One lady left me hanging on the line and let me listen to her conversations with her colleagues. I dropped the line and then called back to lay a complaint, but the next person never even listened or typed out my complaint. She said she would transfer me to technical to get my issue sorted and then do the complaint when I'm off the line. That was three weeks ago. I'm sick and tired of there pathetic and useless employees. I'm paying for a service that I currently do not have.