Useless Telkom

Our telephone line has been cancelled.

My dad phoned on tuesday (9 July) to cancel one of the telephone lines that is on his account. After repeating the number to the women on the line numerous times she went and cancelled the wrong line so now our internet is off.

My dad has phoned numerous times and each time they only reply with "it has been escalated and there is nothing we can do". They keep giving empty promises that they will phone us back within an hour, but they never do then we need to phone them again. This has cost us over R300 worth of airtime. They just simply refuse to assist us.

We desperately need the internet as I need to prepare for lessons for my studies which I need to present on Monday (I already missed out on lessons that had to be presented today as we had no access to internet) Im studying online so it's impossible for me to do anything for my studies without internet. Why do we need to suffer and waste even more money if they *****ed up? When we tried to phone again today the phone was hung up while we were talking, this happened more than once.

If you could assist us I would be eternally gratefull because this is unacceptable as we pay every month. I do not understand why it takes so long to reactivate our telkom telephone line when it took them less than 10 minutes to deactivate the line.

This is the 3rd week and they still refuse to assist even tho we already paid both internet and telephone line.

Wish this business would close down and someone else also has the opportunity to supply telephone lines. Anyone will do a better job than this pathetic useless excuse for a business.