1 reviews | Active since Jan 2017

09 Jan 2017, 14:34

Useless Telkom

<p>Out of desperation for decent internet I was conned into signing up for a 4g LtE modem by a salesman when in the local shopping center. With promises of super fast reliable internet. I asked before signing anything for them to check if it was available in my area. Yes! I was assured. I would t know myself with the speed I would get!! I have been able to get the cyan light after 2 months of trying. But super briefly. Now back to a red light. Can't get the call center to deal with me and give me a proper answer. Keep getting assured technicians are handling it but never hear back. Been charged every month for a service I'm not receiving but dare I ask to cancel there will be an early termination fee!! But it's fine that they charge me for something I'm not getting. Infuriated.i don't know what else to do!! So sick of Telkom!</p>

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Replies (4)
Telkom
Telkom's reply10 Jan 2017, 09:01
Official

Hi casey-pratt,

Thank you for making contact with us.

We would like to assist further, kindly provide us with the your ID number and number in question.

Your reference number: AI***

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

's update11 Jan 2017, 11:51
Reviewer Update

My ID is ********** 3080 and the number is case number ********** 4.

's update12 Jan 2017, 09:00
Reviewer Update

till awaiting a response despite sending you my details. Please contact me as a matter of urgency.

's update17 Jan 2017, 16:20
Reviewer Update

clearly Telkom don't care that they are on Hello Peter. Still no response!