USELESS TELKOM!

I app**** for a uncapped wireless wifi router online in January 2019. after a botch up the router was eventually delivered. Then the problems started. I could not load the wifi on my computer - the window did not even open to state that there was a new device that being installed on the computer. I phoned 10213 and after holding for three hours was told WRONG NUMBER TRY use the number 10210 which I did only to be told they are off line and that they did not know when the system will be up and running again. I tried to phone them again on numerous occassions but could not get through to the right people. I went to the waterfall mall to their telkom shop THREE TIMES! but they refused to help me as this was done on line. Then I went on the internet and googled the telkom numbers and contact addresses and sending emails trying to find out what I am to do. But no one responded. I eventually got hold of of a email address national customer care ********** So I again send a email stating my problem. I was answered by Siphesihle Mayiyana telling me that the service was suspended due to no payment. (EMAIL) the contract telephonically stated that I only starts to pay once the router was up and running and started using data which I had a problem with. And seeing that I could not get hold of anyone at telkom HOW ON EARTH DO THEY EXPECT ME TO PAY FOR SOMETHING THAT DOES NOT WORK? The contract stipulated that when I start using data I will be liable for payment. I COULD NOT USE THE ROUTER! I COULD NOT GET HOLD OF TELKOM! SO HOW DO THEY EXPECT TO PAY FOR SOMETHING I COULD NOT USE! I send a email to Mr. Mayiyana to that effect and you guess correctly! HE NEVER ANSWERED MY EMAIL! Now to top it all telkom is debiting my account with amounts from R1100 to R3484.90 every month!! Which I refuse to pay! I want to know from telkom why did they not send a message with the router stating what to do if you run into trouble and the router does not work>where to take it because every time I try to contact them they either let you hang on for hours and when you get through you are at the wrong department and they try to connect you to correct department and then they disconnect you and you have to try and connect with them again with no success! I tried again this morning and was put through to the wrong department and got a new number 081180. So eventually I spoke to this guy who told me that I now owe telkom a huge amount of money! I told him to go into the history and have a look for himself if the sim card was ever used! JIP YOU GUESS CORRECTLY. HE TOLD ME: I CANNOT DO THIS AS THE CARD WAS CANCELLED "MONTHS" AGO! CAN SOMEONE AT telkom LET ME KNOW WHAT THEIR PROBLEM IS? IS ANYONE PREPARE TO PAY FOR SOMETHING YOU CAN NOT USE?