Useless Telkom

After leaving Port Elizabeth I paid my Telkom account in full and Telkom even contacted me to refund my deposit. Now 2 years later I have to find that I was listed as a default payer. 7 Calls to the helpline in the last 6 weeks with each operator confirming that my account has been paid in full but not one can send me a paid up letter. They all confirmed that I would receive a letter in 5 working days?????? Telkom is just as pathetic as any other SOE. Please could somebody from Telkom just make contact with Hellopeter as it is just crazy how pathetic they are