Useless Telkom

The cables in our area Casseldale Springs, was ****** at the beginning of August 2018. I have been contacting Telkom since then to sort out my ADSL and landline. Endless promises that my account will be credited, as I am being charged for a phone I DO NOT HAVE!!!! Endless promises that the new device is going to be delivered!!!!! Sick of this, I want to cancel, but cannot because Telkom has not cleared my account!!!!! Latest Ref: ********** 4