Useless Telkom

am terrible frustrated with Telkom. I've got a Waya-Waya prepaid phone for more than 10 years.

I received documentation since 2017 that there's an upgrade; wireless technology. Went to Telkom stores nobody knew anything, want to sell me a phone.

In July 2018 I got an order no ********** 26A. In November an agent phone me that I will receive my upgrade wireless phone in 3-4 weeks.

I received this sms on 20 November 2018 and again on 21 Januaty 2019:

"Great news! Telkom is upgrading your existing Waya-Waya fixed service to wireless technology at NO COST to you. This is being done to overcome cable theft and faults, which will mean far greater reliability and a consistently better-quality service. Upgrade now and receive a free phone worth more than R1000. For more info visit https://tlkm.link/WirelessWayaWaya . To upgrade now, reply YES with your name and contact number and we will call you back. Telkom Team."

On 12 February I phoned 080 ********** as per voice on my landline ********** . The lady said I must phone sales 10213. That person told me there is not an order for me and that they only deal with contract sales.

Later that day I spoke to Molena who said that should already have recieved my phone and promise to find out. Nobody came back to me.

Phoned again in that week. Frustated, nobody can help me, transfering me to different depatment. Tell me to phone this no, the person on that no said no they are not dealing with prepaid phones.

Phoned 10213 again today, was so upset. She said again it is wrong department, I must phone ********** 263; which I did, the lady said I must speak to the Insurance department, she will transfer me, I ended up at 10210 and lady could not help me. She said I must phone ********** 263, zi said I did phone that no.

Again I phoned ********** 263 and Juliana said I must speak to the Insurance dept, she will transfer me. I said no, she must get that person to phone me back.

Now I want to know how is Telkom going to sort out this problem. My documents (copy of ID & proof of address) are lying here since November for delivering of my mobile home phone for Rica purposes