Useless Telkom

In August 2018 I wrote a review on Telkom. On 14 August I received the following response from Telkom. "Hi Isak, we are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as a confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused. Interaction REF: AI ********** . Regards Bradley, Telkom Social Media Team."

It is now 140 days later and no response from the mobile team. I have two contracts for two cell phone accounts and is seriously considering closing both of them moving to another service provider If something drastic does not happen. I still consider the lack of response from Telkom is a breach of contract and that I can cancel both contracts forthwith.