Useless Telkom

I have spent over a month trying to get Telkom to stop taking debit orders from my account for a ********** account that was opened in my name! I have sent through 3 emails with an affidavit stating it's not my account. To date 5 debit orders have been taken each one R901.96. Telkom still has not rep**** to 1 of my emails or cancelled the ********** account. Every time I phone I am told the prevous person didn't log the case. This is ridiculous?! You are *****ING money from my account and don't even have the decency to get back to me!!!